Privacy Policy

This Privacy Policy explains how Bath-Craft & BC Maintenance collects, uses and protects your personal information when you contact us or use our services.

Who We Are:
We are BATH-CRAFT, a UK-based sole trader business specialising in bathroom renovation and handyman services, operating from Newbury.

What Data We Collect:
We may collect the following personal data:
- Your name
- Phone number and email address
- Address of the job or project
- Any information you voluntarily provide via contact forms, email, or phone

Why We Collect Your Data:
We collect and use your data to:
- Respond to your enquiries
- Provide quotations and deliver services
- Issue invoices and keep legal financial records
- Comply with tax and regulatory requirements

How Long We Keep Your Data:
We keep your data for as long as needed to provide services and meet legal obligations. This is typically up to 5 years for accounting purposes.

Who We Share Your Data With:
We do not sell your personal data. To operate our website and handle enquiries, data is processed through IONOS website, email and AI chat services and the service providers used to deliver those functions. Chat messages and any contact or job details you choose to provide may be stored in the assistant platform and included in enquiry summaries for our team. We may also share data with:
- Our accountant (for invoicing and financial compliance)
- Relevant authorities if legally required (e.g. HMRC)

Your Rights:
Under the UK GDPR, you have the right to:
- Access your data
- Request corrections
- Ask for your data to be deleted
- Object to certain uses of your data

To exercise any of these rights, contact johnny@bath-craft.co.uk or call 07586 574462. You can also raise a data protection concern with the UK Information Commissioner’s Office at ico.org.uk.

AI enquiry assistant
Bob is our optional AI assistant. He can answer general questions about our services and collect the details of your enquiry. Our team confirms whether we can take on the work, the price and any appointment. Please keep payment details, passwords, access codes, patient information and other sensitive documents out of the chat. You can call or email our team instead.

Website services
IONOS hosts this website and processes technical information needed to deliver and secure it. The contact page also includes a Google Maps map. The relevant providers’ privacy information applies to their services.

Updated: 4 October 2026.